Bookingterms.

Bookings

• Online bookings are requests. We confirm your date and time by text or email, usually within a few hours, and your booking is locked in once we confirm.
• Detailing prices are set by vehicle size and normal condition. If a vehicle is heavily soiled (for example excessive pet hair, mould, sand or rubbish), we’ll tell you about any extra charge before we start.
• Ceramic coating and paint correction are booked at the starting (“from”) price. We confirm the exact price when we inspect the paint, before any work starts.

Mobile service requirements

• Please provide access to a standard power point and a water tap within about 20 metres of the vehicle, plus enough space to open every door.
• For unit or office car parks, you’re responsible for building permission.
• Please remove valuables and personal items before we arrive. We’re not responsible for items left in the vehicle.

Deposits and payment

• Detailing (Fresh, Signature, Showroom, add-ons and maintenance visits): no deposit. You pay on completion by card, tap (Apple Pay or Google Pay), bank transfer or cash.
• Ceramic coating and paint correction: a $200 deposit secures the booking and comes off the final bill.
• If you don’t accept the confirmed price after we inspect the paint, the deposit is refunded in full.
• All prices are in Australian dollars.

Rescheduling and cancellations

Detailing

• Reschedule or cancel free with at least 24 hours’ notice.
• With less than 24 hours’ notice, or a no-show (no access to the vehicle, water or power when we arrive), a $50 late-cancellation fee applies to cover travel and the lost booking slot.

Ceramic coating and paint correction

• Move or cancel free with at least 48 hours’ notice. Your deposit is refunded or moved to the new date.
• With less than 48 hours’ notice, the deposit is kept. We can move it to a new date once, at our discretion.
• If you don’t accept the confirmed price after we inspect the paint, the deposit is refunded in full.

Weather

Weather is always a free reschedule. Detailing, correction and coatings need dry conditions, so if rain or extreme heat is forecast, we contact you and move your booking to the next available day at no cost. Deposits move with you.

48-hour make-it-right promise

If you’re not happy with any part of the job, tell us within 48 hours and we’ll come back and fix it free of charge. Ceramic coating results depend on following the aftercare guide we provide.

Paint correction and coatings

Paint correction removes swirls, haze and light scratches but can’t remove defects that go through the clear coat. Deep scratches that catch a fingernail may need touch-up or respray. We take paint-depth readings first and will tell you what’s realistic before we start. Coating durability ratings (up to 2, 5 or 7 years) depend on the coating, how the vehicle is washed and where it’s stored.

Liability

We take great care with every vehicle. Pre-existing damage such as stone chips, deep scratches, failing clear coat or loose trims may be noted before we start, and we aren’t responsible for pre-existing faults. Nothing in these terms limits your rights under the Australian Consumer Law.

Contact

Questions about these terms? Call 0476 794 772 or email genzautolabz@gmail.com.

Last updated September 2026. Gen Z Autolabs · Craigieburn VIC 3064 · ABN 73 681 415 029.